Bio

Yunan Liu, joined the department as an Assistant Professor in 2011. His research is focused on queueing theory, applied probability and stochastic modeling, with applications to service systems, especially call centers, health care systems and manufacturing systems.

Area(s) of Expertise

Methodology area: applied probability, stochastic modeling, queueing theory, fluid approximations

Publications

• Online Learning and Optimization for Queues with Unknown Arrival Rate and Service Distribution , Operations Research (2026)
• Order Ahead for Pickup: Promise or Peril? , Manufacturing & Service Operations Management (2026)
• Proactive Remote Operation of Automated Vehicles: Supporting human controllability , (2026)
• Proactive Remote Operation of Automated Vehicles: Supporting human controllability , (2025)
• Capacity planning to cope with demand surges in fourth-party logistics networks under chance-constrained service levels , Computers & Operations Research (2024)
• Mail back or in-store dropoff? Optimal design of product-exchange policies in omnichannel retailing systems , Omega (2024)
• Service Level Prediction in Non-Markovian Nonstationary Queues: A Simulation-Based Deep Learning Approach , (2024)
• An Online Learning Approach to Dynamic Pricing and Capacity Sizing in Service Systems , Operations Research (2023)
• An Online Learning Approach to Dynamic Pricing and Capacity Sizing in Service Systems , Operations Research (2023)
• Improving Workers’ Musculoskeletal Health During Human-Robot Collaboration Through Reinforcement Learning , Human Factors The Journal of the Human Factors and Ergonomics Society (2023)

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